![]() “I get in and I check his bag, I started bawling because he had one bag of food missing,” said Purkey. He gets three times fed each day,” said Purkey. “We pre-packaged his food, one cup of food in a baggie each time. When Purkey returned to pick up Dexter on Sunday is when she said she started to believe she wasn’t being too suspicious about the situation. “We did try to check the pet cams and we never saw any dogs playing over the weekend,” said Purkey. Knowing it would only be a few days that she was away from Dexter, Purkey said she felt like things would be okay. “Every other boarding place that we usually go to were booked because of fall break.” “I didn’t have any family really to watch him,” said Purkey. ![]() ![]() Purkey said she boarded her dog, Dexter, a 1-year-old lab at the Best Friends Pet Hotel while her son was getting married over the weekend. We continued to receive reports from people who boarded their pets at the facility, alleging neglectful conditions. A woman who answered the door said she was from out-of-state and would need to get the district manager.Īfter 30 minutes of waiting outside, nobody returned to speak to FOX59 Monday. When asked whether the company was bringing in out-of-state employees to help at the facility, Best Friends Pet Hotel did not respond to FOX59, however, reporter Courtney Spinelli went to the facility, asking to speak with staff. ![]() “They said that they were sorry, that they flew a couple managers in from Ohio to help, and they said when they came in on Sunday morning the place was a mess.” “She said the managers never showed up, they couldn’t get a hold of a manager, still at that time on Sunday,” said Purkey. She said she began to push for answers and spoke with someone at the facility. She told FOX59 she already had suspicions her dog hadn’t received the proper care during his stay. On Sunday, after picking up her dog, Dexter, Jennifer Purkey said she learned of the allegations pets had been left alone for some time. “I just want to know how they failed miserably.” That’s all they said so far,” said Brown. I guess they said that take her to the vet and they would try and cover it. I guess they had flown somebody in and we had talked to them. Pet owners said their concerns didn’t stop once they had their dogs back.Īfter noticing his dog wasn’t acting like herself or having normal bowel movements, Brown said he brought Bella back to the pet hotel Sunday to demand answers. We met with the animal control officer over the weekend at our location to discuss the concerns raised and will continue to cooperate with any questions they might have.” While we are aware of the police report that was filed over the weekend by a customer, we did have associates present on both Friday and Saturday taking care of the pets staying with us. “Nothing is more important to us than the pets in our care. This is our first dog, so it was breaking her heart.”Īfter more than 24 hours of pushing for answers on what happened and why pet owners were unable to get a response from Best Friends Pet Hotel staff, a spokesperson for Best Friends Pet Hotel shared a statement with FOX59: “It was basically a nightmare in our eyes to get her back. “It’s very concerning, very upsetting that there’s not an emergency number to contact anyone at all,” said Brown.
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